Customer Portal Design
Streamlining BluePrism Customer Experiences
Project Scope & Challenge
BluePrism’s product and customer experience team operate across 3 continents and have a plethora of priorities, needs and KPI’s to achieve. With the impending launch of a number of new products, BluePrism required PixelTree to rapidly unify the teams responsible for the customer portal and assimilate user feedback/research before creating a fully interactive prototype ready for testing and deployment in an incredibly short timescale.
In addition to this, PixelTree were also tasked with implementing the newly released re-brand which was yet to be applied to any of the customer portal areas.
Customer Experience, Done Right
By conducting a discovery & alignment workshop, we were able to quickly understand BluePrism’s business and user needs before prioritising outcomes across multiple teams, all of which had competing priorities. This process cut out a huge chunk of round robin discussions and allowed us to effectively create a wireframe design system for internal testing. In a matter of weeks, we’d produced a stunning, highly effective and flexible product information hub for handover to their development team ready for the impending product launches.